Product: Nerium International Customer Care Clear all filters (0 of 16 reviews match)
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I find the customer service for this company is awful. And the shipping department. It takes too long for them to process and ship your product out. I also find the containers are not fill correctly. I bought the lotion and my container is only fill half way. I think...
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1.4
Product
Nerium International Customer Care
I liked
  • Sales associate
I didn't like
  • Customer service
#1297652
Every time I have contacted nerium I have had the worst experience. I called last February to cancel my auto ship since I am a military member and wouldn’t be home for 4 months. Well today $144 came out of my account and I called to see why my shipment wasn’t canceled....
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NeriumInternational
NeriumInternational
Nerium International Verified Representative

Hello. We're sorry for this experience and want to help resolve it for you. Please call us at 1-855-463-7486 (8am - 8pm M - F) or email us at socialmedia@nerium.com.

NeriumInternational
NeriumInternational
Nerium International Verified Representative

Hello. We'd like to make this situation right for you. Please contact us at 1-855-463-7486 or email us at socialmedia@nerium.com so that we can help.

1.7
Product
Nerium International Customer Care
#1262621
I have a good friend who is involved in this scheme to sell products for this company.She is a good soul and just trying to make a living so I purchase two different products from her. Neither worked as advertised so I asked that one be dropped. The cost was quite high...
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NeriumInternational
NeriumInternational
Nerium International Verified Representative

Hello. We're sorry for this experience and want to help resolve it for you. Please call us at 1-855-463-7486 (8am - 6pm M - F) or email us at support@Nerium.com.

1.7
Product
Nerium International Customer Care
I didn't like
  • Poor refund policy
  • Being sold an item that does not work
  • Business ethics
#1176738
I feel like I've been DUPED.I bought this product at a fund raiser and specifically said - I don't like MLM's - DO NOT PUT ME ON AUTO-SHIP - or I'll flip out. And so "she" promised she would not. Low and behold a month later and I receive an auto-shipped item - no...
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NeriumInternational
NeriumInternational
Nerium International Verified Representative

Hello. We're sorry for this experience and want to help resolve it for you. Please call us at 1-855-463-7486 (8am - 8pm M - F) or email us at support@Nerium.com.

h.kitchener
h.kitchener

Your mistake was in using a credit/debit card and, worse at a fundraiser instead of cash.

2.1
Product
Nerium International Customer Care
#1165668
I bought some items at a bizarre and specifically told them NOT to put me on an auto ship program.They assured me that I would not be placed on the auto ship program. Well, guess what? Just got charged again and sent an email that said my auto ship was on the way. I...
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NeriumInternational
NeriumInternational
Nerium International Verified Representative

Hello and thank you for being a Nerium customer. We're sorry for this experience with your orders and would like some more information about your account so we can address thi...

2.7
Product
Nerium International Customer Care
I liked
  • Products
I didn't like
  • Customer service
#1155065
I have a love/hate relationship with Nerium.Customer service needs to get their act together and stay on the same page. Double charges happen all the time and it's annoying for my customers. Also don't like that nothing can be altered in " printed status" even though...
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NeriumInternational
NeriumInternational
Nerium International Verified Representative

So glad you're enjoying Nerium Night Cream and Illumaboost Brightening & Shield! Please email us at support@nerium.com for any specific issues with your customers so we can he...

Product
Nerium International Customer Care
#1142655
I was set up to receive the eye cream every other month in order to receive a small discount.I didn't need the product that often so I canceled the service with my representative. Unfortunately, she "thought" she had it taken care of but I received another product in...
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Anonymous
SkS

I have a brand partner package for $541. The products some of which Have caffien inthem. they have given me several versions of the refund policy. . 10% rstockign fee for an u...

Anonymous
Terri

Wow, I’m so sorry this has happened to you.I own a business with Nerium & I would never treat my customers this way. As for returns, there’s never been any questions asked & r...

1.0
Product
Nerium International Customer Care
#998325
Ordered what I thought was a one time item.They charged my account and then argued about giving me the tracking number so I could cancel the order. Got hung up on while waiting to speak to a manager about why I was charged and how to get a refund. Was told i could...
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NeriumInternational
NeriumInternational
Nerium International Verified Representative

Please give us a call at 1-855-463-7486 at your earliest convenience so we can learn more about your refund issue. Nerium Support is open Monday through Friday 8am to 8pm CT. ...

1.0
Product
Nerium International Customer Care
#969904
The product burned my face.I was set up on an automatic monthly delivery, which i was NOT advised by my rep at the time of purchase! When i received the second shipment i returned the UNOPENED shipped box with a return number on the outside of the box as instructed by...
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NeriumInternational
NeriumInternational
Nerium International Verified Representative

Hello. We'd like to know the more about this issue, including the distributor who was working with you. Please email us at support@nerium.com so we can help. Thank you for bei...

1.3
Product
Nerium International Customer Care
#946910
I had been paying for Nerium day and night cream consistently for two years.While on vacation, I lost my credit card and then had to report it and wait for a new one. Nerium stopped my order so I called. I gave them the new credit card number and they told me instead...
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NeriumInternational
NeriumInternational
Nerium International Verified Representative

Hello and thank you for being Nerium customer at one time. We're sorry about this error with your orders and would like the opportunity to make things right for you. Please co...

Anonymous
Anonymous

I'm sorry to hear that you had a poor experience with Nerium. My experience has been wonderful with the company. I have found them to be very reputable and honest. Every time ...

2.4
Product
Nerium International Customer Care
I didn't like
  • Business ethics
#939655