Nerium International - Customer Serive
Every time I have contacted nerium I have had the worst experience. I called last February to cancel my auto ship since I am a military member and wouldn’t be home for 4 months.
Well today $144 came out of my account and I called to see why my shipment wasn’t canceled. Well they said my autoshio was never canceled it was delayed. I asked them if they could cancel the shipment, they said no. Which doesn’t make since because if my card was declined my shipment wouldn’t go through.
Then I asked if I could return the product and get a refund. They said yes but you have to return it in ten day. I won’t be home until the end of June and I asked them if they could extend that time since I wouldn’t be there to return it they say no ten days then asked if there was anything else they could do then hung up on me.
I love the product but hate their customer service. I don’t want to buy their products anymore when they treat their customers like ***
Reason of review: Return, Exchange or Cancellation Policy.
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Hello. We're sorry for this experience and want to help resolve it for you. Please call us at 1-855-463-7486 (8am - 8pm M - F) or email us at socialmedia@nerium.com.
Hello. We'd like to make this situation right for you. Please contact us at 1-855-463-7486 or email us at socialmedia@nerium.com so that we can help.